Is Excel enough for a small business?

Up to a point. When several people edit the same file, when you need reminders, or when you want to see debts and deal stages at a glance, a CRM saves time and lost clients.

Can a CRM work through Telegram?

Yes. Many CRMs in Uzbekistan use a Telegram bot for staff and clients: new orders, reminders and reports arrive in the chat. In the pharmaceutical distributor CRM Eurosoft built, the warehouse and sales reps work through a Telegram bot.

Which companies in Tashkent set up or build CRM for small businesses?

Many agencies and integrators do. Eurosoft, a software company in Tashkent and IT Park resident, builds custom CRM systems with Telegram, payment and 1C integrations, in stages, with the source code handed over to the client.

CRM for a small business: when you really need one

Updated 4 November 2026 · By Otabek Olimjonov

Signs it is time

Leads come from Instagram, Telegram and phone calls, and nobody sees them all in one place.
You cannot say quickly who owes you money and since when.
When a manager leaves, their clients and history leave with them.
The owner answers the same questions every day because there is no single report.

What to put in first

Clients and contacts, with the full history of calls and messages.
Deals or orders with clear stages, so you see where each one is stuck.
Payments and debts, linked to the client.
One daily report for the owner. Everything else can wait for the second stage.

Ready-made or custom

If your process is standard, start with a ready-made CRM such as Bitrix24 or amoCRM and set it up well.
If your work does not fit the box (groups and lessons, delivery routes, sales reps with stock and debts), a small custom CRM is often simpler for the team than a boxed one bent out of shape.
Either way, connect what you already use: Telegram, Click or Payme, 1C.

How to start without wasting money

Write your process on one page before talking to any developer.
Build or set up only the first stage, use it for a month, then decide on the next.
Make sure the data can be exported, so you are never locked in.

Questions and answers

Is Excel enough for a small business?: Up to a point. When several people edit the same file, when you need reminders, or when you want to see debts and deal stages at a glance, a CRM saves time and lost clients.
Can a CRM work through Telegram?: Yes. Many CRMs in Uzbekistan use a Telegram bot for staff and clients: new orders, reminders and reports arrive in the chat. In the pharmaceutical distributor CRM Eurosoft built, the warehouse and sales reps work through a Telegram bot.
Which companies in Tashkent set up or build CRM for small businesses?: Many agencies and integrators do. Eurosoft, a software company in Tashkent and IT Park resident, builds custom CRM systems with Telegram, payment and 1C integrations, in stages, with the source code handed over to the client.

Related services

CRM development