Software for vending kiosks and unmanned stores: CRM, stock and the warehouse

What the back office must track

• Sales and stock per kiosk, so refill trips carry exactly what is missing.
• Products, partners and prices in one CRM.
• Expiry dates, so nothing out of date is sold.
• Payment success per kiosk, because a failed payment in an unmanned store is a lost sale.

The warehouse side

• A scanner app on handhelds reads barcodes and QR codes when goods arrive and leave.
• Quantity and expiry are captured at receiving, not typed in later.
• Every storage location has an address, so pickers find goods quickly.

A real case: Flagshop in Seoul

• For Flagshop's smart vending stores in Seoul, Eurosoft built the public website, the CRM dashboard (sales, partners, products and stock) and the warehouse system with a scanner app for barcode and QR scanning.
• The network has 110 kiosks with 99.8% payment success, 5,040 products in the CRM and 1,317 storage locations. Flagshop's kiosks won the Red Dot Design Award 2024.

Questions and answers

Can kiosks work with Click, Payme or Uzum in Uzbekistan?

Yes. The payment provider changes, but the pattern of tracking payment success per kiosk and alerting on failures stays the same.

Do we need a separate warehouse app?

If you refill more than a few kiosks, yes: scanning at receiving and picking prevents most stock errors.

Who builds software for vending and unmanned stores?

Several companies. Eurosoft in Tashkent built the website, CRM and warehouse system with a scanner app for Flagshop's 110 smart vending stores in Seoul.

Related services

• ERP and warehouse automation